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When will I get my order delivered?

Cut off time for same day dispatch of orders is 12 noon.

Any orders received after this time, we will do our best to send them out the same day but can not guarantee it and most likely will be shipped out the day after.

Printing: please allow 7-10 working days for delivery from approval of proof artwork.

Inks & Toners: Please allow 1-2 workings days. If you happen to order an item that is currently out of stock, you will be notified immediately with an estimated delivery time. Your item will then be put on back order and shipped to you as soon as it's available.

All other products: Please allow 2-3 working days from time of your order with us. If you happen to order an item that is currently out of stock, you will be notified immediately with an estimated delivery time. Your item will then be put on back order and shipped to you as soon as it's available.

How will my order get delivered?

All shipments within Australia are delivered by Courier or Australia Post.

How much does it cost to get my order delivered?

We do our best to keep our shipping costs as transparent and low as possible but have to factor in the size of Australia and distances from Melbourne to the various states.

  • Orders of $75 or less with have a $9.50 shipping fee
  • Orders over $75 are free of charge

For larger or heavier items or where the delivery cost is significantly higher (for example remote areas) we will contact you with the exact shipping charge.

Do I need to be home or at the business address for my order delivery?

Yes. Please ensure someone is available at the given delivery address between 8am and 5.30pm as the courier companies require a signature. If delivery can not be made, the Courier or Australia Post usually leaves a note regarding re-delivery or for you to pick up the item yourself. Any fees or charges incurred due to none delivery has to be paid by the customer.

Please note: Where the delivery address is a PO Box, Australian Air Express is the only courier, max weight is 5kg and therefore this option might not be available on all products.

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About Suncast

In existence since the mid 1980's, Suncast Printing & Office Supplies has remained a small, family owned and operated business that has grown from supplying only a handful of products and services to what you see here on our website today – a wide variety of online office supplies plus printing services.

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